2018年1月13日 星期六

掉進盲點裡

上周五瑪麗醫院公布了調查結果,就去年進行一宗換肝手術期間,負責監督手術的臨床副教授離開手術室三小時事件,報告認為「不必要」及「可以避免」。
當日社會嘩然,行內也多議論。恰巧我在一次醫學倫理導修課擔任客席評論員,主持人以新鮮熱辣的「離開手術室事件」帶起討論,我也就提供了一些思考角度。我提醒同學,當發生醫療事故,人人也會作道德判斷,但弄清楚事實和界定問題至關重要。這其實亦是自己經驗之談。
除了操守的角度,根據當時已公開報道而沒有爭議的資料,最少還有兩個焦點。
一是臨床管理。有同學識得問,為何一個團隊會沒有事先安排應急的制度?我看在教學醫院,涉及由大學聘用兼職的醫生教授,再使用兼職的人手的一部分時間,投放在醫院不定時的工夫如大手術上面,難度很高,管理上很易跌落縫隙,而且有風險。今次事件就暴露了風險。
我問同學,一個技術優秀也建立了一些社會名聲的醫生,怎麼會做這樣有損口碑信譽的決定?他不大可能假定這事情不會曝光。換言之,他以為曝光了亦有說得過去的解釋?
無論在公立醫院或私營服務,醫生分身乏術是常有的事。醫生分配時間也就是在分配稀有的醫療資源。如果把決定看成為醫生個人分配時間的一件事,可能會很實際地想:面前這個病人多麻醉一會的風險並不大;外面那個病人得到照顧會得益。從當初透露出來的解釋,似乎就是把決定看成為醫生個人分配時間的一件事。如果當事人真是這樣考慮,他就是掉進盲點裡去了。醫生對眼前這個病人有基本責任,所謂duty of care,不是分配醫療資源的問題。
為何說是盲點?一個醫生,如果只從自己的立場來界定抉擇取捨(在今次事件是看成為個人分配時間) ,忘了或忽略了病人角度以至公眾常理,就是掉進了盲點。在盲點裡可以摔得很重。
「經一事、長一智」是老套話,如果經一事能發現一處盲點,醫療事故的「根由分析」就有價值。
原載 《信報》「醫三百」專欄,2018113日。



1 則留言:

匿名 提到...

While people are so critical about doctors, have anyone put as much scrutiny into nurses, technicians and other hospital staff? I recently had a surgery at 歡樂滿 hospital. What I experienced really made me HATE the nurses, technicians, physio/occupational therapists and other assistants there!

A few examples:

1) Technician who administered ECG pre-op and a nurse who checked my wound post-op made casual remarks about the cafe au lait spots and scar on my body -- both of which are NOT related to my surgery!
- Why can't nurses and other supporting staff be more professional, instead of acting like 八婆 in the wet market?

2) During the group sessions with physio and occupational therapists, they checked on the exact types of our surgeries (what exactly had been removed, etc.) IN FRONT OF EVERYONE in the front!
- Is patient's confidentiality NOT important anymore?
- Did they even need to check these specific details since everyone in the group had the same problem, although the exact procedure might differ?
- Even if they needed to check, why did they make us disclose our personal details IN FRONT OF EVERYONE???